Benefits of Outsourcing it Support

by on February 5th, 2011
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IT Support projects, more often than not, need technical experts to be available for 24×7 support activities. Another demand with respect to IT Support project is the need of extremely capable and reliable technical engineers who can provide quick resolutions or workarounds to live issues. For such reasons and more, major IT giants and worldwide business clients consider IT Support Outsourcing.

Some of the most common benefits that IT Support Outsourcing brings to a client is as below:

Subject Matter Experts - IT Support projects demand the involvement of technical and highly proficient professionals in the specific area of IT, which is facilitated by IT Support Outsourcing vendor. It is impossible for a client to hire technical experts in all the fields and thus offshoring such services is the best option. The ability of IT Outsourcing vendors to provide quick resolutions means increased system up time and subsequently increased customer satisfaction and retention.

Assured quality - Service level agreements combined with the skilled labor force guarantees operation efficiency for a client when IT Support Outsourcing is chosen. The included financial penalty of downtime assures uninterrupted and high-quality services from the vendor providing IT Support activities. The end-user support provided is improvised and services are delivered with accuracy in lesser time in IT Support Outsourcing.

Enhance business needs – Without the responsibility of providing support to the ongoing projects, the business executives can concentrate on core business needs and ways to revamp them to provide higher customer gratification. Thus, with IT Support Outsourcing to the rescue, clients can improvise upon core competencies and internal business structure.

Better control over operating costs - When IT Support Outsourcing is opted for, the contract between the client and the service provider usually lasts for a year or more. This provides a better control over the costs of running a project and enables the business to predict the expenditure of managing a project over a long duration.

Cost Saving and Time Saving - The responsibility of maintaining skilled labor force and the requisite infrastructure to carry out the IT activities lie with the IT Support Outsourcing vendor. Subsequently, the client does not need to invest time or money in hiring highly skilled employees or in setting up a robust infrastructure.

Globalization and Local market - Clients looking to secure local markets for their products can easily use the assistance of an IT Support Outsourcing vendor to capture the required market areas. Globalization is easily achieved with the aid of a global outsourcer.

Round the clock response - With IT Support Outsourcing, there is no fear of losing business due to unexpected issues or network problems. Since the network engineers and technical engineers work round the clock to assure continuous service, the overall benefit with respect to customer satisfaction and prevention of any kind of severe business damage is achieved.

About Author

Cygnet Infotech, an India based Microsoft Partner with Gold and Silver competency provides offshore software development and skilled resources to its clients in 20 countries globally. Having developed a mature global delivery model, Cygnet has also earned ISO 9001, ISO 27001 and CMMi Level III certifications. Visit http://microsoft.cygnet-infotech.com


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