iPhone Troubleshooting

Imagine you’re sitting with your iPhone in hand, texting, checking emails, making a phone call or surfing the Web, and all of a sudden the phone dies. Now, I’m not talking about the iPhone that flashed the owner the 20 percent battery remaining popup 45 minutes ago. I’m talking about the fully charged, fully functioning iPhone. If this has ever happened to you, I’m sure you felt those same feelings of frustration, shock and fear. Let me guess. You rushed to the charger and plugged it in. When you didn’t see that beautiful silver apple, you probably rushed over to the computer and plugged it in – still nothing? That’s when the panic sets in because no one wants to go days without a phone while awaiting the arrival of the insurance replacement. So, what can you do?

About once in the lifetime of every well-built, fully functioning iPhone, the thing will crash. Most of the time, the phone simply needs to be reset. As I stated earlier, it happened to me. I was running to my car during a rainstorm with phone in hand, I noticed the phone was getting wet and quickly tucked it into my pocket. When I got in the car, I took the phone out, prepared to make a call when the phone went dead. A fully charged phone went completely dead. Everyone who called me during this time said the phone was ringing as normal but I wasn’t getting any calls. After plugging the phone into the wall charger and the USB port on my computer, I remembered the reset step I’d used numerous times on my iPod.

There are only two buttons on the iPhone, not counting the volume buttons. If you press and hold the power button at the top right hand side of the phone and the home button at the center bottom of your screen you will get that beautiful silver apple. You want to hold both buttons at the same time until you see the phone boot up. You should see that apple in about 5-10 seconds. If this reset does not result in the reboot and start up of your phone, there may be something else going on. Usually, this works.

Once your iPhone powers on, give your home button a quick double tap. Once you do this, you should see all of the apps on your screen slide away, leaving a row of apps at the bottom. Those apps at the bottom are all of the apps your phone has running in the background. To kill those apps press and hold the first app until they start to wiggle and a minus sign shows on the upper left hand side of the icon. Press the minus sign above each one you want to kill. Doing this will enhance the performance of your phone. If you’ve experienced slow reaction times and app crashes, this step could be all you need to resolve the issue.

Hopefully, your iPhone is up and running again, but if it ever happens again, and it shouldn’t, you may want to contact Apple and let them run a diagnostic on the phone.


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